Lenzen Lounge Chair + Pouf

Shipping:

• Estimated shipping delivery time :10~20 Business Days

• Shipping cost are calculated during the checkout

Returns:

• Most of the items can be returned for free except for Outdoor products , Dining sets , specific bookcases models & Beds within 14 days of delivery. So if something doesn’t work out, you can send it back

Product must be in the same condition as you got it, with all original product inserts and accessories.

We really aim hard for perfection, but despite our best efforts, mistakes happen sometimes. In case there are any faults or mistake in the product  you receive or any kind of manufacturing defect, we'll make sure you are taken care of as fast as we can.

Nakhlaa Warranty Policy

Beds Warranty:

Nakhlaa warrants your product against manufacturing defects only and does not cover damages that result from misuse.  Manufacturing defects include circumstances where the product has broken under normal use and no longer provides proper support for your mattress.  Proper support is defined as a smooth, flat, rigid surface. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service.

- For Metal only beds we provide lifetime warranty .

- For Metal & Wood beds we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood.

- For Upholstered beds we provide lifetime warranty on the metal frame (chassis) & 5 years warranty on the Upholstered (paded) parts.

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Living room (Coffee & End tables / Consoles & Benches / Bookcases & Shelves) & Office Products Warranty:

Nakhlaa warrants your product against manufacturing defects only and does not cover damages that result from misuse.  Manufacturing defects include circumstances where the product has broken or become defective under normal use or and no longer provides its proper role or function.

- For Living room & Office products we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood.

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Outdoor Products Warranty:

Nakhlaa warrants your product against manufacturing defects only and does not cover damages that result from misuse.  Manufacturing defects include circumstances where the product has broken or become defective under normal use or and no longer provides its proper role or function.

- For Pergolas, Shades & Swings we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood and the cushions.

- For Dining Sets we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood.

- For Dining Chairs & Benches we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood.

- For Furniture Sets we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood and cushions.

- For Chairs & Benches we provide lifetime warranty on the metal frame (chassis) & 2 years warranty on the wood and cushions.

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Note for all kinds of warranty:

- A proof of purchase is required while applying for warranty

- The warranty is voided if any structural modification is made to the foundation or any part of the foundation as delivered is removed.